For years, customer experience (CX) has been a key focus for organizations looking for a powerful competitive differentiator. But leading companies are starting to realize that delivering great CX is easier when you have a strong employee experience (EX) creating an environment and a culture that enables and encourages employees to collaborate, develop their skills and be more productive.
- Physical experiences: Choices related to facilities and physical workplace environment.
- Human experiences: Choices related to interactions with others inside and outside the organization.
- Digital experiences: Choices related to how employees perform their jobs using technology.