Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Cover all your bases, from increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.
- Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
- Identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.
- Helps bring together employees from across departments, to give customers a truly unified customer service experience.
- When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.
- Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.
- Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.