Zoho Desk

Zoho Authorized Partner

Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.

Ticket Management

There’s a useful tool for all things tickets. And what’s more, it’s smart and contextual.

  • Multichannel: Be available for your customers, whatever channel of communication they choose.
  • Multibrand Help Center: Create a distinct self-service portal for each brand’s customers.
  • Multi Department: Organize your help desk to reflect your company’s structure.
  • Email: Enable simple email communication, fuelled by context.
  • Telephony: Here’s good old phone conversations with a helping of context.
  • Social Media: Streamline your social media presence through your help desk.
  • Live Chat: Be available for your customers, in an instant.

Zia

Introducing Zia, Artificial Intelligence for your customer service teams. With Zia, stay on top of every aspect of your customer service effort.

Self-Service

Empower customers to find answers to questions on their own and nurture your user community.

Agent Productivity

Here’s everything your agents need to collaborate, communicate, and secure those customer relationships.

Automations

Why spend time on routine tasks, when you can let your help desk do them all automatically? Automate, save time, and focus on customer relationships.

Extensibility

Make your help desk more robust with the power of native and third-party integrations.

Insights and Impact

Measure every little thing about your customer service efforts, and stay on the path to continuous improvement.

Customization

Tailor Zoho Desk to suit your business’ needs, from the inside out.

Security

At Zoho, security is our first priority. With Zoho Desk, strike a balance between protecting customer data and giving your team enough flexibility.